What are your delivery methods and at what price?
When entering your order, choose the delivery method offered on the e-shop site:
- Colissimo Domicile or Colissimo Point Relais for a
delivery in metropolitan France and Corsica.
- Colissimo International for delivery abroad.
Delivery costs are calculated according to your delivery address and vary according to the geographical area.
Namely, the delivery is free from 100€ of purchase for metropolitan France.
For residents outside the European Union, customs fees related to the shipment of the order are borne by Artlove.
How to track my order ?
You can track your order directly from your "My Account" space accessible on the Site or by going to https://www.coliposte.net , with your parcel tracking number.
Can I modify or cancel my order?
If you wish to modify or cancel your order, you can send us an email at firstname.lastname@example.org
Namely, we process orders every morning. It is therefore imperative in the event of a request for cancellation or modification of an order to notify us before it is processed. If necessary, you can opt for a complete or partial return of your order.
My package is lost, what should I do?
If your parcel is declared lost (the final answer is often formulated within 3 weeks), ARTLOVE will notify you and immediately initiate the reimbursement of the parcel.