LEGAL NOTICE

PRIVACY POLICY

ARTLOVE keeps some of your data securely for purposes that concern you.
We use your personal information to improve your customer experience while protecting your data.
Your personal information will be automatically deleted in case of inactivity on your ARTLOVE account for 3 years.
We will send you an e-mail to inform you of the deletion of your account.
At ARTLOVE, we protect 100% the confidential data of our customers as well as that of our visitors.

How do we use your data and why? All answers are available below.

For more information, do not hesitate to contact our customer service at: hello@artlove.fr


How do we use your contact details and your name?

Your identity, your postal addresses and email addresses are necessary for us to send you your orders.
This information is also useful for us to send you information by email (updates of your order, delivery information, etc.).
Your details are necessary for us to detect fraud and protect you against it.


How do we use your date of birth?

Your date of birth is useful for us to protect minors and to detect fraud in order to protect you against it.


How do we use your gender information?

We use information about your gender to facilitate your journey on our site and direct you more quickly to the articles you are targeting.
We also need this information to send you e-mails (newsletters) which correspond to you.


Your payment information

The ARTLOVE eshop pays full attention to security issues concerning payment on the Internet.
Bank data is processed and stored only by the Stripe payment platform and is never in the possession of ARTLOVE.


How do we use your contact history?

We need your contact information to provide you with the best possible service and so that our Customer Service can best assist you.


How do we use your purchase history?

We need your purchase history in order to manage returns and support requests in order to provide you with the best possible service and respond to all your requests.


How do we use information about your browsing through your computer or mobile phone?

This is information that you give us when you browse our site such as your IP address, the type of device used and how you use our site.
We need this information in order to improve our site and provide you with the best possible online shopping experience.
ARTLOVE does not require you to provide this information.
Indeed, you have the right and the possibility not to do so, however it is possible that you will not be able to place an order on our site.


Sharing your information

ARTLOVE does not sell your personal information to third parties (including your name, address, email or credit card information).

In order to offer you the best possible service, we share your data with the companies that take care of your order such as:
- Warehouses, order pickers, delivery companies and payment providers.
- The professionals responsible for operating our site (digital partners).
- Law enforcement authorities and fraud enforcement agencies who assist us in preventing fraud.

Newsletters

If you have authorized us to do so, we will send you newsletters by e-mail to keep you informed of our news and to introduce you to new articles.

How to stop newsletters?

You can stop receiving our newsletters whenever you want.
To do this, simply click on “unsubscribe” at the bottom of the newsletter you have received by e-mail.
Once this is done, we update your profile to ensure that you will no longer receive newsletters.

 

Retention of your information

We keep your information for the life of your account.
From 3 years of inactivity on your ARTLOVE account, we will delete your account and your personal information.
Your information is also kept for legal or regulatory obligations, to settle disputes,
prevent fraud and abuse or enforce our terms and conditions.
In accordance with Regulation (EU) 2016/679 dated April 27, 2016 (known as GDPR), you have a right of access, rectification, deletion and opposition to the processing of personal information concerning you, which you can exercise. at any time by sending an email to hello@artlove.fr (you may be asked for proof of identity to exercise these rights).


Cookies
A cookie is a text file stored by a website on your computer or on your mobile phone in order to collect data concerning your navigation on this site.
We use cookies to identify the sections and pages you visit in order to facilitate your navigation and your online experience as well as to improve our services.


Your rights
You have rights regarding your personal information.
Here are the rights you have in this regard.
First of all, you have the right to have access to the personal information that ARTLOVE has about you and you have the right to be informed of how we use this information.

In the event that we have false information about you, you can modify your personal information as soon as you wish directly in your ARTLOVE account.
You have the right to ask us to delete your personal information or to stop using it in certain circumstances.

You can stop receiving newsletters whenever you want (just click on “unsubscribe” at the bottom of the newsletter you received by email).
Finally, in the event of difficulty in exercising your rights, you have the right to contact the National Commission for Computing and Liberties in France.
ARTLOVE may make changes to the processing of your data.

In this case, we will communicate these changes on our site.
If you have any questions or wish to comment on this information, please do not hesitate to contact us.
You can contact us at the following address: hello@artlove.fr


Preamble :

MC LIN (trade name of ARTLOVE) is the seller of the products and services present on the site.
The merchant site www.artlove.fr (hereinafter "the Site") is an e-commerce site accessible via the Internet, open to any user of this network.
It is operated by MC LIN, a company (hereinafter referred to as MC LIN), SAS with a capital of 400,000 euros, whose registered office is 10 passage des taillandiers, 75011 Paris, registered with the Paris Trade and Companies Register under number 417 709 516, intra-community VAT number FR 13 417 709 516.

The Site allows MC LIN to offer its products (hereinafter "the Products") for sale in France and abroad.
These General Conditions of Sale (hereinafter "GTC") govern the use of the Site and the services (hereinafter "the Services") that may be offered there, as well as any purchase that may be made on the Site.
Any use of the Site implies the Customer's full and complete acceptance of these GCS. The acceptance of the GCS is made by checking the box "I fully adhere to the General Conditions of Sale" when creating a customer account.
This acceptance is necessarily full and complete, any acceptance subject to reservation is considered null and void.

In the event of modification of these GCS, the applicable GCS are those in force on the date of use of the Services or the order.
For any additional information, customers can contact Customer Service at hello@artlove.fr.


Article n°1: The Products

The essential characteristics of the Products are presented on the Site in each of the Product sheets.
The customer is fully informed that the images, photos and colors of the items offered for sale may however not correspond to the actual colors under the effect of the Internet browser of the screen used.
The products for sale on the Site are available within the limits of available stocks.
If one or more items ordered are no longer available, the Customer will be informed by e-mail as soon as possible.

The Customer may then cancel the order of the article or articles concerned and be reimbursed, if necessary, the sums already paid, by crediting the bank account corresponding to the bank card used for payment at the latest within 30 days.


Article n°2: Prices

The prices of the Products sold on the Site are indicated by article and reference and are mentioned in euros.
The prices of the products are those indicated on the Site regardless of the place of delivery and include all French taxes (TTC), excluding shipping costs, which are the responsibility of the Customer (see Art. n°8 for more information on shipping costs).

It is specified that the customs duties and any taxes requested upon delivery in certain countries in which the Products are likely to be delivered, are not included in the prices and are the responsibility of MC LIN (see Art. n °9 for more information on customs duties when returning one or more products).
Any change in the legal rate of applicable VAT will automatically be passed on to the prices of the items, as soon as it comes into force.
The applicable prices are the prices displayed on the Site at the time of the order.


Article n°3: Registration

When placing an order, the customer has the option of placing his order with a “guest” status or. By registering in our file.
In this case, the Customer is asked to create an account allowing him to see his pre-entered data and to benefit from promotional offers.
To do this, the Customer must complete a personal information form with the utmost honesty and is obliged to update this information as soon as necessary.
The Customer must also choose an e-mail address and a password which will be requested each time he wishes to access it.
The Customer's personal information is thus protected by a password so that the Customer, and he alone, has access to it.

The MC LIN company recommends that the Customer not disclose it to anyone.
The Customer must also disconnect from his profile and close his browser window at the end of each work session.

The Customer will thus prevent users from accessing his personal information.
The Customer is solely responsible for the confidentiality of his password. The Customer alone will bear the consequences of any fraudulent use of his password.

In accordance with the law of January 6, 1978, the Customer has a right of access to personal data concerning him which he may exercise in writing to Customer Service at the address hello@artlove.fr and this, without prejudice to the right which he also has to oppose, for just cause, the processing of this data.


Article n°4: Order - Stages of conclusion of the sale

1) The Customer dials the address www.artlove.fr
2) The Customer adds the items to his basket.
3) The Customer completes the account creation form or goes through the Guest status of the site to complete his
order.
4) The Customer checks the elements of his order, identifies and corrects any errors made during
of the entry thanks to the issuance of an order summary.
5) The Customer verifies and expressly accepts ARTLOVE's General Terms and Conditions of Sale.
6) The Customer validates the order, the total price and the all-inclusive price, by clicking on "Pay my order".
7) The Customer receives electronically an acknowledgment of receipt containing the elements of his order. There
order will then only be confirmed after acceptance of the payment by the Customer's bank and receipt of the
order amount by MC LIN.
8) The Customer receives an order confirmation electronically.
9) The Customer receives his package at the delivery address he indicated when ordering or must collect it by
Relay point.

The summary of the order will also be accessible on the Site in the "My account" section, "my orders" category.
Any order will only be validated after acceptance of payment. At the end of the payment, a confirmation of the order is transmitted by MC LIN to the Customer, by e-mail to the e-mail address indicated by the latter.

The Customer accepts that the invoice is considered as proof of the contractual relations between the parties.

The Customer will be able to print the invoice sent with the order confirmation.


Article n°5: Reservation of Title

The Products remain the property of MC LIN until full receipt of payment for each order.


Article n°6: Terms of payment

Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or installment. No cash on delivery will be accepted, whatever the reason.

The Customer pays for his order via credit card (Visa, Eurocard/Mastercard) via the secure platform implemented by Stripe (www.stripe.com), or via the Paypal platform.
The Site www.artlove.fr is subject to a security system in order to protect as effectively as possible all sensitive data related to the means of payment used on the Site.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.
Any order made on the Site implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the Site.

MC LIN reserves the right to suspend or cancel any order if it encounters difficulties in collecting payment.
The Customer may choose to save his payment details in order to facilitate his future purchases. This information will be kept by MC LIN in a secure manner and will not be disclosed under any circumstances.

Article n°7: Anti-fraud

MC LIN reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Any resale of products purchased on the Site is strictly prohibited.
In addition, to fight against fraud, MC LIN has set up a system implementing exclusion lists, which may lead it to:
(I) Claim, in order to secure the transaction, certain supporting documents once the payment has been made, in the event of an automatic alert triggered by the information relating to the order.
(II) Block any order from a Customer account previously at the origin of fraud.


Article n°8: Delivery

For any order placed on the Site, we undertake to prepare your order within 24 to 96 hours (excluding weekends and public holidays) and within a maximum of 10 working days during periods of high activity (Christmas, sales, etc.).
When entering his order, the Customer must choose the delivery method offered on the e-shop site:
- Colissimo Domicile or Colissimo Point Relais for delivery in mainland France and Corsica.
- Colissimo International for delivery abroad
Delivery costs are calculated according to the delivery address indicated by the customer and vary according to the geographical area.

The delivery is free from 100€ of purchase for metropolitan France.
For residents outside the European Union, customs fees related to the shipment of the order to the Customer are the responsibility of MC LIN.

Delivery address :
The Customer may request that the items ordered be delivered to him at his home, at his office, at a third party, at his place of vacation, etc. He also has the option of having the items delivered to one of the natural persons of his choice.

In the event of an error in the wording of the Customer's contact details, MC LIN cannot be held responsible for the impossibility of delivering the item(s) ordered.
In the event of absence during a Colissimo delivery to the address indicated by the Customer, a transit advice note is normally left by the Post Office: the Customer can then collect his package from the post office with a proof of identity within 15 days of the date of filing of this notice.
After this time, the package will be returned to the MC LIN company. Customer Service will then contact the Customer for a possible reshipment, the costs of which are the responsibility of the Customer, or without a response from the Customer, a refund of the order.

When a package leaves the warehouses of the MC LIN company to be sent to the address indicated by the Customer when ordering, the latter receives electronically from the Site a shipping confirmation on which is indicated the number tracking his package.
The Customer can follow the progress of the processing of his order in his secure personal space "My account" accessible on the Site or by going, with his parcel tracking number, to the websites made available by Colissimo.
https://www.coliposte.net for Colissimo delivery.

Each delivery is deemed to have been made as soon as the product is made available to the Customer by our carriers, materialized by the delivery tracking offered on the websites of our carriers mentioned above.
If 7 working days after the shipment of the package, the Customer has no news of his order, he must contact the post office closest to the place of delivery.

If neither the post office nor the delivery tracking system offered on the websites of our carriers mentioned above claim to have a trace of this package, the Customer must then contact MC LIN through the Service. Customer who will then open an investigation with the competent services.
The deadlines for a definitive response from our carriers vary from one to three weeks from the date on which the file is taken into account by the services of the MC LIN company.
The Customer may, at this stage, cancel his order with Customer Service due to the delay suffered and request a refund of his order. The package, if found, will be sent to MC LIN.

When the Customer wishes, conversely, to continue his order and receive his product despite the delay suffered:
- If the package is found, it is sent to the Customer: the reception procedure then follows its normal course (deposit of the package or transit advice note)
- If the package is declared lost (the final answer is often formulated within the maximum timeframe, i.e. three weeks), MC LIN then notifies the Customer and immediately undertakes the reimbursement of the package (products and shipping costs).
Are considered in particular as cases of force majeure releasing MC LIN from its obligation to deliver: war, riot, fire, flood, strikes, accidents, impossibility of being supplied.
In any case, the delivery of our products on time can only occur if the Customer is up to date with his obligations.

It is up to the Customer to check shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of deterioration.
Said reservations and complaints must be sent to the Post Office by registered letter with acknowledgment of receipt.

Article n°9: Returns

It is recalled that the legal withdrawal period in accordance with the Consumer Code is 14 clear days, without having to justify reasons or pay penalties. This period runs from receipt for the Products or acceptance of the offer for the Services.

Without prejudice to the right of withdrawal of the consumer code, we also offer the Customer who is not satisfied, a period of 30 days from the date of order confirmation to return it and obtain a refund or credit note from products, corresponding to the amount of sums already paid.

SHOP:

For any order made on the Site, the Customer may return the item(s) that does not suit him via the Site.
To send a credit or refund request on our eshop, the Customer must go to the "my orders" section of his account and check the products he wishes to return to us.
He must indicate for what reasons he wishes to make a return.
The Product(s) must be returned to 10 passage des taillandiers 75011 Paris, FRANCE at the Customer's expense, including any customs fees. Returns are free for all orders over €100 received in mainland France and Corsica.
The risks of returns are the responsibility of the Customer. The Customer is therefore strongly encouraged to return the package by any means that provides proof of its dispatch and giving it a certain date (registered mail with acknowledgment of receipt, colissimo tracking, etc.).

The Product must be returned in new condition, in its original packaging and accompanied by the order return slip, to the address indicated on the transport slip.
In the absence of the order return form inside the package, MC LIN cannot proceed with the refund or the creation of a credit note for the returned Products.
Products returned incomplete, spoiled, damaged, worn or soiled will not be taken back.

In the event of a refund request:
Returned Products will be refunded to the Customer within a maximum period of thirty days from their receipt by MC LIN.

Once the Products have been received, checked and accepted by our services, the reimbursement of the returned Products at the invoice price will be made by crediting the amount to be reimbursed to the Customer's bank account debited during the transaction.

In the event of a credit note request:
The exchange will be made by issuing a credit note equal to the sum of the amount of the Products and valid for 3 months.
This credit note will be available on the site in the “My reduction vouchers” section, “My account” category.
This credit can only be used once. Any balance will be forfeited.


Article n°10: Legal guarantees

The Products benefit from guarantees of conformity and hidden defects.
Without prejudice to the withdrawal period provided for in Article 9, in the event that the items delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the Customer must inform Customer Service. by writing to hello@artlove.fr.
The Product must be returned in new condition, in its original packaging and accompanied by the return form, to the address indicated on this return form.

Once the Product has been received, checked and accepted by our services, MC LIN will send a new Product
corresponding to the Customer's order and in accordance with the Product description.
If the Product is no longer available, MC LIN will notify the Customer by e-mail and will offer him the benefit of a credit note or a refund of the order for the amount of the returned Product.
The credit note would then be available on the “My discount vouchers” section in the Customer's “My account” category. Reimbursement of the returned Product at the invoice price would be made by crediting the amount to be reimbursed to the Customer's bank account debited during the transaction.
The withdrawal period does not start to run again after receipt of the new Product.


Article n°11: Liability of MC LIN

MC LIN is not responsible if the Site is inaccessible or presents any access anomalies or bugs for any reason whatsoever.
MC LIN reserves the right to highlight a third party on the Site in any way, and is not responsible for third party sites to which visitors are directed from the Site.

Confidentiality of personal data:
The personal data collected on the Site www.artlove.fr is necessary to process the order.
When an order is placed on the Site by any new Customer, this database is enriched by means of information concerning him, which will subsequently make it possible to better meet his expectations and facilitate the assistance services provided. by Customer Service.

In accordance with the law of January 6, 1978, the Customer has a right of access to personal data concerning him which he may exercise in writing to Customer Service at the address shello@artlove.fr and this, without prejudice to the right which he also has to oppose, for just cause, the processing of this data.

Intellectual property rights:
All Products, as well as texts, comments, photos, brands, graphics, concept, illustrations and
images making up the Site are the exclusive property of the MC LIN company and are protected by the rights of
intellectual property in France and worldwide.
Any total or partial reproduction of these elements or of the Site is strictly prohibited.

Applicable law and competent jurisdiction:
In the event of translation of the Site and the GCS, the French language prevails for interpretation.
These T&Cs are subject to French law. Dispute issues that may arise on their validity, interpretation, and execution are subject to the exclusive jurisdiction of the courts of Paris unless there are mandatory rules of procedure to the contrary.